Favorite Ways to Automate Customer Service

Treating your customers right is one of the best ways to ensure that you have customers for tomorrow. The challenge is how do you keep on top of their requests on a daily basis.

However, keeping up with customer service can be challenging. That is why it is important to automate customer service to ensure that you can respond to clients 24/7.

Below we have 12 favorite methods of accomplishing these goals.

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WordPress Theme Support

by Alex on March 11, 2016

You finally created your first WordPress Theme! This is it, the marketing is ready and you roll it out. While this is where you expect the big bucks start to roll in, this is the stage in the life of the them where you need to start hustling to answer your clients’ questions. That is…

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SIDEKICK teams up with Themeforest

by Ben Fox on March 3, 2016

  Envato has teamed up with SIDEKICK on a trial to provide Themeforest customers with 24/7, real-time, and interactive tutorials right inside their WordPress dashboards. Together this test seeks to make customers happy through “learning by doing”, and help alleviate some support pain for authors so they can focus on what they do best; build…

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Expert Secrets on Training Clients to Use WordPress

by Alex on February 24, 2016

You created a website that is so beautiful your clients are afraid to touch it. In fact, in some cases maybe your client should not touch the WordPress site. At least not right away. Handing over the website to a client is one of the most perilous activities for any WordPress developer. Will the client…

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15 Website Customer Service Best Practices

by Alex on December 10, 2015

Customer service is the hallmark of a good business. Without it, you cannot keep any of your clients long-term. Furthermore, you need customer retention otherwise, it is difficult to grow your business. Some of the biggest businesses in the world failed because they did not pay enough attention to customer service. Those companies we all…

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Best Practices for Your WP Multisite

by Alex on November 26, 2015

One of the most under-utilized components of WordPress is WP multisite (WPMS). WPMS enables website owners to operate a network of websites through one WordPress installation. Not every website needs a WPMS installation. That is why below we had the biggest experts on WP multisite in the industry discuss the best practices and uses for…

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24 Ways to Improve Your WordPress site for 2016

by Alex on November 19, 2015

We set out to find the best way to improve your WordPress site in 2016. In order to do that, we searched far and wide for the best answers from WordPress developers around the globe. The results! Some of the best WordPress experts took a look into their crystal ball and let us know how…

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Building with SIDEKICK? Your Life Just Got Easier!

by Alex on July 20, 2015

Many of you have asked us for features to help you more easily and efficiently manage your Walkthroughs on our backend. In the past, you’d be looking at something like this:  

Announcing the SIDEKICK Affiliate Program!

by Alex on July 7, 2015

We’re starting off the summer with another big announcement: SIDEKICK is so excited to announce that our Affiliate Program is now live!. This new program allows SIDEKICK Partners to earn a 20% commission for each referral of your friends, clients and site visitors to SIDEKICK. Reward to Refer Many of our customers already share SIDEKICK…

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Comparing Video, Text, and Interactive Tutorials

by Alex on July 3, 2015

We all know there are different kinds of learners. Some enjoy verbal material, some prefer visual, and there are many who’ll take written guides over anything. That being said, the vast majority of people prefer some combination of the above. When it comes to online products, the two most common ways of learning are video…

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Create voice-guided, interactive Walkthroughs with composer for SIDEKICK