SIDEKICK puts interactive, real-time Walkthroughs for your plugin or theme right inside your user’s WordPress Dashboard. By supporting your users as they interact with WordPress you will receive fewer support issues creating more happy customers and more you time!
Here’s how you get up and running!
Determine which support issues would best be handled by SIDEKICK. Discussion with your team will generate the first batch of Walkthrough titles and get the script writing process started.
Read our tips for writing an effective script here.
SIDEKICK will always be free to your customers. How they access it is up to you. You have the option to recommend SIDEKICK as a separate download to your customers or embed SIDEKICK with your product so your customers can have immediate access at the click of a button.
Learn more about embedding or bundling SIDEKICK here.
Don’t forget to powerfully set up your customers by informing them of your plugin’s new functionality. As a Partner, you will have access to SIDEKICK’s communications and marketing material.
Visit our media page here to grab our branding.
Walkthroughs in our Library
Plugin/Theme Walkthrough plays to date
WordPress Websites running SIDEKICK
Send users to a Walkthrough from a forum, your documentation or from inside your plugin, using a URL.
No changes to your plugin or theme. Users simply activate our free WordPress plugin along with your product.
Create text-based options so SIDEKICK can be used with or without audio.
Easy manage and auto-filter Walkthroughs based on user-roles and functions.
Be identified on our partner page. Get priority email and ticket support.
Insights into how your customers are using your product, where they’re having trouble and how they’re using SIDEKICK.
Get started right now and we will create your first 10 Walkthroughs and voice overs FREE.30 Day Money Back Guarantee
It sometimes can be very frustrating to explain to new users how WordPress or WooCommerce works, especially if I cannot physically be there. Using new software – no matter how well designed – is always challenging. With SIDEKICK we can talk our users through the process of setting up shop. It’s a great tool to have expert users in no time.
An interactive, voice and visual guided tutorial. Walkthroughs occur right inside the dashboard or application and take a user step-by-step through completing a task, a brief explanation of a feature or a longer overview of a system or feature set.
No. Plays of any Walkthrough in the WordPress Basics Module are not charged against your account.
Not yet but it’s coming soon.
Embed the SIDEKICK plugin with your website, plugin or theme. Alternatively, users can install it themselves. Public Modules will automatically appear when the required plugin or theme is detected. Private Modules only appear on the sites you specify.
Walkthrough access is based on the Modules they belong to. At the moment you can only create Walkthroughs for specific websites and web-apps. Coming soon you will be able to make Walkthroughs publically available to anyone that has a specific plugin or theme installed.