Real-time Interactive Walkthroughs for Your Themes and Plugin
Finally. Tutorials that do their job, so you can do yours.
A Few of Our Developer Partners
Use SIDEKICK to Boost Retention and Reduce Costs
SIDEKICK puts interactive, real-time Walkthroughs for your plugin or theme right inside your user’s WordPress Dashboard. By supporting your users as they interact with WordPress you will receive fewer support issues creating more happy customers and more you time!
Here’s how you get up and running!
01. Choose your Topics
Determine which support issues would best be handled by SIDEKICK. Discussion with your team will generate the first batch of Walkthrough titles and get the script writing process started.
Read our tips for writing an effective script here.
02. Create Your Walkthroughs
With scripts completed, you’re now ready to use SIDEKICK Composer tool to build walkthroughs for your customers.
03. Give Customer Access
SIDEKICK will always be free to your customers. How they access it is up to you. You have the option to recommend SIDEKICK as a separate download to your customers or embed SIDEKICK with your product so your customers can have immediate access at the click of a button.
Learn more about embedding or bundling SIDEKICK here.
04. Get the Word Out
Don’t forget to powerfully set up your customers by informing them of your plugin’s new functionality. As a Partner, you will have access to SIDEKICK’s communications and marketing material.
Visit our media page here to grab our branding.
- 280+
Walkthroughs in our Library
- 290,000+
Plugin/Theme Walkthrough plays to date
- 400,000+
WordPress Websites running SIDEKICK
Features & Benefites
Direct URL Access
Send users to a Walkthrough from a forum, your documentation or from inside your plugin, using a URL.
Simple Setup
No changes to your plugin or theme. Users simply activate our free WordPress plugin along with your product.
Captioning
Create text-based options so SIDEKICK can be used with or without audio.
Role Based Filtering
Easy manage and auto-filter Walkthroughs based on user-roles and functions.
Partner Program
Be identified on our partner page. Get priority email and ticket support.
Analytics
Insights into how your customers are using your product, where they’re having trouble and how they’re using SIDEKICK.
What Developers Have to Say
It sometimes can be very frustrating to explain to new users how WordPress or WooCommerce works, especially if I cannot physically be there. Using new software – no matter how well designed – is always challenging. With SIDEKICK we can talk our users through the process of setting up shop. It’s a great tool to have expert users in no time.
– Job Thomas, Education Manager at WooThemes
What is a Walkthrough?
An interactive, voice and visual guided tutorial. Walkthroughs occur right inside the dashboard or application and take a user step-by-step through completing a task, a brief explanation of a feature or a longer overview of a system or feature set.
Are WordPress Basics plays included in my Total Monthly Plays?
No. Plays of any Walkthrough in the WordPress Basics Module are not charged against your account.
Can I create a Walkthrough for the Front-End of my WordPress site?
Not yet but it’s coming soon.
How do users view my Walkthroughs?
Embed the SIDEKICK plugin with your website, plugin or theme. Alternatively, users can install it themselves. Public Modules will automatically appear when the required plugin or theme is detected. Private Modules only appear on the sites you specify.
Who can access my Walkthroughs?
Walkthrough access is based on the Modules they belong to. At the moment you can only create Walkthroughs for specific websites and web-apps. Coming soon you will be able to make Walkthroughs publically available to anyone that has a specific plugin or theme installed.